Privacy Policy

Effective date: August 7, 2026

Metal Worx Inc. ("Metal Worx," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, request a quote, submit artwork or project information, join our mailing list, or otherwise interact with us.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Contact information: your name, email address, telephone number, company name, billing address, shipping address, and other contact details.
Account information: account login details, saved addresses, wish lists, recently viewed products, and account preferences.
Order and transaction information: products ordered, custom selections, quantities, order history, shipping method, payment status, returns, and related customer-service records.
Project and customization information: measurements, wording, names, dates, plaque inscriptions, finish selections, project notes, deadlines, reference materials, photographs, logos, artwork, drawings, and files you choose to provide.
Communications: messages sent through our contact forms, Custom Flag Builder, email, telephone, reviews, and other communications with our team.
Newsletter information: your email address and subscription preferences.
Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, links selected, approximate location, and other website activity collected through cookies and similar technologies.

2. How We Use Information

We may use personal information to:

Operate, maintain, and improve our website and online store.
Create and manage customer accounts.
Process orders, payments, shipping, pickup, delivery, returns, and customer-service requests.
Review custom project requests, prepare estimates or quotes, create design proofs, and manufacture personalized products.
Communicate about orders, projects, account activity, policies, and support requests.
Send newsletters and promotional communications when permitted by law.
Understand website performance, customer interests, and how visitors use our services.
Detect and prevent fraud, misuse, security incidents, and other harmful activity.
Comply with legal, tax, accounting, and regulatory obligations.
Protect the rights, safety, property, and operations of Metal Worx, our customers, and others.

3. Custom Artwork and Project Files

When you submit artwork, photographs, logos, drawings, wording, or other project materials, we use those materials to review your request, prepare a quote or proof, communicate with you, and produce the requested work. Project materials may be retained with the related customer or order record for support, reorders, legal obligations, and business records.

Please submit only materials that you own or have permission to use. Do not submit sensitive personal information unless it is necessary for the requested project.

4. Payments

Payments are processed by third-party payment providers made available through our ecommerce platform. These providers may collect and process payment card, bank, wallet, financing, billing, fraud-prevention, and transaction information under their own privacy policies. Metal Worx generally receives transaction details and payment status rather than complete payment-card credentials.

5. How We Disclose Information

We may disclose information to service providers and other parties when reasonably necessary to operate our business, including:

Our ecommerce platform and website hosting providers, including BigCommerce.
Payment processors, digital-wallet providers, and fraud-prevention services.
Shipping carriers, delivery providers, and installation or fulfillment partners.
Email, newsletter, customer-service, cloud-storage, analytics, and information-technology providers.
Accountants, attorneys, insurers, consultants, and other professional advisers.
Government authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or security.
A buyer, successor, or adviser involved in a merger, financing, reorganization, sale, or transfer of all or part of our business or assets.

Metal Worx does not sell personal information for money. Certain analytics or advertising technologies, if enabled on our website, may be considered a "sale," "sharing," or targeted advertising under some state privacy laws. Where required, applicable privacy choices will be provided.

6. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, maintain carts and sessions, support account and checkout features, prevent fraud, measure traffic, and understand website performance.

You can usually control cookies through your browser settings. Disabling certain cookies may prevent parts of the website, cart, account, or checkout from working correctly. Any cookie-management tool displayed on our website may also provide additional choices.

7. Marketing Communications

If you join our mailing list, we may send news, product information, and promotional messages. You may unsubscribe by using the link included in a marketing email or by contacting us at info@metalworxinc.net. We may still send non-promotional messages relating to orders, accounts, projects, security, or customer service.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, complete and support orders, maintain project and business records, comply with legal and tax obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, payment system, or storage method can be guaranteed to be completely secure. Please use care when sending information online.

10. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or limit certain processing, withdraw consent, or opt out of certain sales, sharing, targeted advertising, or marketing.

To make a privacy request, email info@metalworxinc.net with the subject line "Privacy Request." Describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

You will not be unlawfully discriminated against for exercising an applicable privacy right. If we deny a request, you may ask us to review the decision by replying to our response.

11. Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

12. Third-Party Websites and Services

Our website may link to third-party websites, social networks, payment services, or other services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our practices, services, or legal obligations change. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated by other appropriate means.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Metal Worx Inc.
1122 Gillespie Street
Fayetteville, NC 28306
Email: info@metalworxinc.net
Phone: 910-438-9353