Shipping & Returns
-NON-PERSONALIZED PRODUCTS-
If you wish to return a “stock” non-personalized item, you must contact us within three business days of receipt as shown on your tracking information.
Contact customer service at ashleigh@metalworxinc.net
If three business days have passed since receipt of the order, unfortunately, we can’t offer you a refund or exchange.
-PERSONALIZED PRODUCTS-
We do NOT accept returns, issue refunds, or exchange personalized items.
**ALWAYS triple-check your spelling and color selections when ordering. Also, check your confirmation email to verify everything processed correctly (i.e., shipping address). If the order was placed with the incorrect information, it will not be replaced/refunded. If Metal Worx Inc receives a package back due to incorrect shipping address, you will be responsible for paying the shipping cost to ship to the correct address.
-SHIPPING DAMAGES-
If your package has been damaged in transit, please email customer service at ashleigh@metalworxinc.net with your order number, photo of the label, photos of the piece, photos of the packaging including the box, peanuts and/or expanding foam products within 24 hours of receiving the package.
-REFUNDS (if applicable)-
Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment. Typically, between 3-5 businesses depending on your account holder’s processing. You will receive an email showing the refund details.
-REPLACEMENTS (if applicable)-
We only replace items if they are misspelled by us, defective, or damaged.
Please email customer service at ashleigh@metalworxinc.net with your order number, photos of the item, and a photo of the packing slip.
If damaged, include a photo of the packaging as well. (Box, peanuts, and/or expanding foam products.)
-SHIPPING-
Mail to:
Metal Worx Inc
1122 Gillespie St.
Fayetteville, NC 28306
**You will be responsible for paying the return shipping cost. Shipping costs are non-refundable.**